Last updated: December 2025
How to Request a Refund
Refund requests must be submitted within 15 days of purchase by emailing Silvexx10000@outlook.com.
Please include your order number, the email used at checkout, and the reason for the request.
Approved refunds are subject to the terms outlined in our Terms & Conditions, including deductions for work completed prior to cancellation.
No refunds will be issued once the website build has been substantially completed or delivered.
Refund Method
All approved refunds will be issued to the original payment method used at checkout.
Silvexx does not issue refunds via alternative payment methods, cash, or transfers.
There are certain situations where only partial refunds are granted
Refund Processing Time
Once a refund is approved and processed by Silvexx, the funds are submitted to the payment provider.
Please note:
- Credit card refunds may take 5–10 business days to appear on your statement
- PayPal refunds may take 3–5 business days
- Processing times may vary depending on your bank, card issuer, or payment provider
Silvexx does not control bank or payment provider processing times.
Third-Party Payment Providers
Payments are processed through third-party providers such as Stripe, PayPal, Klarna, or Afterpay.
Delays caused by banks, credit card companies, or payment providers are outside of Silvexx’s control.
Contact
If you have questions regarding a refund, please contact us using the email address provided on our website.